Privacy Policy

1. Information We Collect

We collect information you provide directly to us, such as when you:

• Create an account or make a purchase
• Subscribe to our newsletter or marketing communications
• Contact us for customer support
• Participate in surveys or promotions
• Use our live chat feature

Types of information collected:

• Contact information (name, email, phone number, address)
• Payment information (processed securely through third-party providers)
• Order history and preferences
• Communication preferences
• Technical information (IP address, browser type, device information)

2. How We Use Your Information

We use your personal information for the following purposes:

• Processing and fulfilling your orders
• Managing your account and subscriptions
• Providing customer support and responding to inquiries
• Sending order confirmations, shipping updates, and important notices
• Marketing communications (with your consent)
• Improving our products and services
• Complying with legal obligations

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: With trusted third-party service providers who assist us in operating our business (shipping, payment processing, email services)
• Legal Requirements: When required by law or to protect our rights and safety
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Consent: With your explicit consent for specific purposes

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL encryption for data transmission
• Secure payment processing through certified providers
• Regular security assessments and updates
• Access controls and employee training
• Data backup and recovery procedures

5. Your Rights Under PIPEDA

Under Canadian privacy law, you have the right to:

• Access: Request access to your personal information we hold
• Correction: Request correction of inaccurate or incomplete information
• Withdrawal: Withdraw consent for marketing communications
• Complaint: File a complaint with the Privacy Commissioner of Canada
• Portability: Request a copy of your data in a structured format
• Deletion: Request deletion of your personal information (subject to legal requirements)

6. Cookies and Tracking

We use cookies and similar technologies to:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Provide personalized content and recommendations
• Enable certain website functionality

You can control cookie settings through your browser preferences. Disabling cookies may affect some website functionality.

7. Data Retention

We retain your personal information only as long as necessary for the purposes outlined in this policy or as required by law. Retention periods vary based on:

• Account information: Until account deletion or 7 years after last activity
• Order information: 7 years for tax and accounting purposes
• Marketing communications: Until you unsubscribe
• Support communications: 3 years after resolution

8. International Transfers

Your personal information may be transferred to and processed in countries other than Canada, including the United States, where our service providers are located. We ensure appropriate safeguards are in place to protect your information in accordance with Canadian privacy laws.

9. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected such information, we will take steps to delete it promptly.

10. Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or applicable laws. We will notify you of material changes by:

• Posting the updated policy on our website
• Sending an email notification to registered users
• Providing notice during your next interaction with our services