Burūt Refund & Satisfaction Policy
Quality craftsmanship you can trust
🛡️ Our Commitment to Quality
At Burūt, every bottle is carefully crafted from pure, high-grade essential oils designed to deliver a natural, elevated experience. Each batch is produced with precision and integrity — ensuring the quality our customers have come to expect.
📋 Our Policy
Because our oils are personal-use wellness products, and to maintain the highest standards of safety and hygiene, all sales are final.
⚠️ We cannot accept returns or offer refunds for opened or used items, or for cases of personal scent preference.
✓ Quality Guarantee
That said, we stand firmly behind our craftsmanship. If your order arrives damaged, defective, or not as described, please contact us within 7 days of delivery.
✅ We'll gladly provide a replacement or store credit after reviewing your request!
📧 How to Request a Replacement
To ensure a smooth process, please include the following when reaching out:
- Your order number
- A photo of the product showing the damage or defect
- A brief description of the issue
Contact Us:
Email: support@burut.com
We'll respond with the attention your order deserves.
🚫 What We Cannot Accept
We regret that we cannot accept returns or offer refunds for:
- Opened or used items
- Cases of personal scent preference
- Products outside the 7-day window
- Items without proof of purchase
⚖️ Ontario Consumer Protection
10-Day Cooling-Off Period: Under the Ontario Consumer Protection Act, you have 10 days from purchase to cancel your order for a full refund if purchased through certain sales channels.
💡 This cooling-off period applies to direct sales and certain online transactions.
🤝 Our Promise
At Burūt, your trust means everything. We value your understanding as we continue to handcraft products that embody authenticity, care, and quality.
Every bottle is created with intention, tested with care, and delivered with pride.